Return Policy and Guarantee
We are confident you will love your purchase from Savvy Home. That is why we offer a 100% guarantee on all of our products, as well as an industry leading return policy:
All products shipped by Savvy Home are professionally double-wrapped and fully insured. Damage during transit is a rare occurrence, but mistakes do happen. Please inspect your packaging and product carefully before signing the proof of delivery. In order to ensure complete replacement or repair of any issues, note any concerns you have with regards to the product or packaging on the Receipt of Delivered Goods. In addition, please call us while the delivery team is still at your home. Savvy Home reserves the right to replace or repair the damaged components of your product. After this initial period, or if you do not wish to receive repair or a replacement(s), our Returns Work Together policy can be taken advantage of.
Our 10-Day Returns Work Together policy covers all our products. From initial contact with our customers, we do everything in our power to ensure that we provide perfect furniture for your household. We have built our website full of tools to help you find the perfect sofa to fit all your needs--product pages are loaded with all possible details, and our Design Center allows customers to see a digital representation of what their furniture will look like in the cover of their choice. We also send upholstery swatches at no cost or commitment to you--in order to ensure that you are happy with your purchase.
Orders placed in our physical store or over the phone are subject to the store's return policy.
We do understand, however, that unfortunate things can happen, and people can change their minds. That is the impetus behind our Returns Work Together program. If, for any reason at all, the furniture delivered is not to your liking, please get in touch within 10 days of delivery to initiate a return. There is no restocking fee (made possible by our retail store); and the only charges applied will be actual round-trip transit costs and a repackaging fee if the product is unwrapped. Please keep in mind that shipping charges can ultimately total several hundred dollars. The return will be subject to a 25% fee if there are no transit fees.
In order to process a return, furniture will need to be in original condition. and the return processed within 10 days of accepted delivery. We will pick up the furniture from your home with the same team who delivered. Item is subject to inspection upon return to our facilities, and refund will be processed afterwards. Please note leather is a natural product. Scratches, veins, scars and other markings are considered normal and not a defect. Dust cover damage is exempt from shipping or manufacturing claims as they serve only as an aesthetic function. They do not impact the functionality of your furniture and cannot be seen. Mattresses and sheets can not be returned.
If you choose to cancel an order, please call or email within 48 hours of purchase to do so. Within that time-frame, we can refund your payment in full. After this 48 hour period, charges will be assessed as if your furniture has left our facilities. If there are no transit fees or rerouting fees, the cost to cancel regardless of order status is 25% of the order.
IMPORTANT: the 48 hour cancellation period does not apply to Quick-Ships. Quick-Ship purchases can not be cancelled. We list lead-time estimates for all products on our website. Please note these are not guaranteed and are solely provided as a general parameter.
Please note the dimensions of any and all items in your order. Our delivery team will make every reasonable attempt to complete delivery of your purchase. If the furniture purchased cannot enter your home due to the size of a doorway or other constrictions, a return must be processed via our Returns Work Together policy.