Return Policy and Guarantee
We are confident you will love your purchase from Savvy Home. That is why we offer a 100% guarantee on all of our products.
All products shipped by Savvy Home are professionally double-wrapped and fully insured. Damage during transit is a rare occurrence, but mistakes do happen. Please inspect your packaging and product carefully before signing the proof of delivery. In order to ensure complete replacement or repair of any issues, note any concerns you have with regards to the product or packaging on the proof of delivery. Please call to report any issues within 24 hours of delivery. We can not be held responsible for any damages not reported within that time frame or noted on the proof of delivery at the time of delivery. Savvy Home reserves the right to replace or repair the damaged components of your product. After this initial period, or if you do not wish to receive repair or a replacement of damaged components, our Returns Work Together policy can be taken advantage of.
Our 10-Day Returns Work Together policy covers all our products. From initial contact with our customers, we do everything in our power to ensure that we provide perfect furniture for your household. We have built our website full of tools to help you find the perfect sofa to fit all your needs--product pages are loaded with all possible details, and our Design Center allows customers to see a digital representation of what their furniture will look like in the cover of their choice. We also send upholstery swatches at no cost or commitment to you--in order to ensure that you are happy with your purchase.
We do understand, however, that unfortunate things can happen, and people can change their minds. That is the impetus behind our Returns Work Together program. If, for any reason at all, the furniture delivered is not to your liking, please get in touch within 10 days of delivery to initiate a return.
In order to process a return, furniture will need to be in original condition. and the return processed within 10 days of accepted delivery. We will pick up the furniture from your home with the same team who delivered. Item is subject to inspection upon return to our facilities, and refund will be processed afterwards.
Please note leather is a natural product. Natural leathers are unfinished leathers that do not have any type of protection applied. These leathers have many natural markings that are not sanded out like in finished leathers. Leathers may have freckles, veining, gunshot, scars or other marks on the hide. These are a natural characteristic and are not considered a defect.
Dust cover damage is exempt from shipping or manufacturing claims as they serve only as an aesthetic function. They do not impact the functionality of your furniture and cannot be seen. Mattresses and sheets must be unused & unopened to be returned.
If you choose to cancel an order, please call or email within 48 hours of purchase to do so. Within that time-frame, we can refund your payment in full. After this 48 hour period, charges will be assessed as if your furniture has left our facilities. The cost to cancel regardless of order status is 25% of the order.
IMPORTANT: the 48 hour cancellation period does not apply to Quick-Ships. Quick-Ship purchases can not be cancelled. We list lead-time estimates for all products on our website. Please note these are not guaranteed and are solely provided as a general parameter.
Please consider all relevant dimensions of your home, as well as the sleeper sofa desired, when ordering. Also ensure that there is a clear path to facilitate delivery (clearing potential obstacles). Our logistics team is well-trained, and will make every reasonable attempt to complete your delivery without exception. However, if the sofa bed you have purchased will not fit through a doorway or into your home, the piece can only be sent back to our facilities via our return program (this does not include Quick Ship items). Certain difficult deliveries may incur additional charges. If our team is unable to deliver, we will exhaust every possible solution, however additional charges may apply.
We or our shipping partner will notify you when your is ready for pick up or delivery. Orders not picked up or accepted for delivery within 15 days will incure a storage fee of $50 or more per week, depending on the size of the order. If you are unavailable for a scheduled delivery (on the day of), re-delivery fees may apply.
