We guarantee that your furniture will be delivered as ordered in perfect condition. Our shipping and delivery service is the best in home furniture delivery--that is all they do. We do understand that there is a chance a component can get damaged in transit. In such cases, our customers have three options. We can fully refund your money if the piece arrives damaged. However, we would like the opportunity to work towards getting the problem solved--leaving you with what you ordered-- in perfect condition. Depending on the extent of any damage, we may replace components of your furniture, or the entire order.